The residential price
The residential leak detection and repair package is £1,195 in total, including any applicable tax. It covers the investigation, appropriate detection methods, tracing, access and excavation where required, the plumbing repair, parts and materials, post-repair testing, a report and a 12-month workmanship warranty. We confirm the job and appointment before sending the deposit link.
The £100 booking deposit
The £100 deposit is deducted from the £1,195 total, leaving £1,095. It is not an additional fee. Payment is requested through a link after booking arrangements are confirmed. The final written confirmation states when the balance is due.
Commercial instructions
Commercial work is quoted individually. The residential £1,195 offer and its deposit arrangement must not be assumed to apply to a commercial instruction. The quotation and written confirmation set out the commercial scope and payment terms.
Access and reinstatement
The customer must be able to authorise the work and arrange any necessary property or communal access. We discuss the proposed opening before carrying it out. Decorative and remedial reinstatement is excluded, including tiles, flooring, plastering, painting, decorating and cabinetry.
Reports and insurance
The report documents the investigation and work for you to submit to an insurer if required. We do not guarantee that an insurer will accept a claim or reimburse a particular amount. You should check your cover, excess and approval requirements before work starts.
Cancellation and changes
Contact the business promptly if you need to change or cancel a confirmed appointment. Applicable consumer cancellation rights, including the usual 14-day period for qualifying distance service contracts, must be explained in the written booking confirmation. Starting within a cancellation period requires the appropriate request and information. Urgent repair exceptions may apply in the circumstances provided by law. No blanket non-refundable deposit rule is imposed on this page.
12-month workmanship warranty
Repair workmanship comes with a 12-month warranty. Keep the job report and confirmation, and contact the business if there is a concern about the repair. The final written warranty will explain the reporting and assessment process. It does not replace or reduce your statutory rights.
Business and contact details
For a booking query call 01753 467000 or WhatsApp +44 7999 345944, identifying We Track and Trace. Check the legal business details, agreed scope, payment timing, cancellation arrangements and warranty information in your written confirmation before paying.
Confirm the business details, scope, payment arrangements and booking terms in writing before paying for a visit.